Having an effective vigil mechanism means that an organisation will hear about issues that might have otherwise gone undetected
What influences levels of reporting
Employee confidence - Employees place more confidence in an independent reporting process. Being able to speak to an independent, impartial organisation ensures trust in the process; employees know they will be protected from retribution. When they report via an external third party, employees are more likely to include details of those colleagues involved in suspected wrongdoing.
Availability – Whistleblowing hotlines must be accessible 24/7/365. It is rarely appropriate, or possible, for employees to report concerns from work. They must be able to access the service at the time that suits them best. More than 50% of calls made to the InTouch service centre are made outside of normal working hours.
Having an effective vigil mechanism means that an organisation will hear about issues that might otherwise have been undetected. In 2012 the US Association of Fraud Examiners found a 45% increase in frauds detected via tip-offs in organisations which offered a reporting hotline that employees could see was truly confidential.
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